Impact Training

Big Contract: Is The Money Worth It For For Small Business?

Home It’s every small business owner, consultant and entrepreneur’s dream: A Big contract for their small business. What am I talking about? You know…that large contract from a prestigious client that sets you up for at least a year.  It lets you pay off all the non-routine bills and buy a membership in the local “holier-than-thou […]

7 ways to Unlock More Of Your Revenue With Great Customer Service

Home I know You. You are a frustrated Service Provider who believes you’re offering great customer service to your clients.  Yet your clients appear to be ungrateful, demanding and cheap. They want to squeeze every last cent worth of work out of you…if you get the job at all. On any given day, they don’t know what the hell […]

Marketing A Service? 10 Wrong Beliefs You Need to Ditch to Win!

Home I can always tell when you’re having a particular problem out there. For example, marketing a service. 1 or 2 people, in a meeting somewhere, will ask me a certain question. Then, in a matter of days, in a classroom in a completely different location, someone will ask me a different version of the same […]

The 3 Business Turnaround Secrets Your Consultant Needs to Know

Home What are the business turnaround secrets of a small business turnaround plan? Nooo…that not a trick question. And I bet you think they’re similar to big businesses with deep pockets like LEGO who “engineered a fantastic turnaround of its business.”  And I can’t say I blame you… But when I think of a “business turnaround plan” I think […]

Business Flexibility: Why It’s Your Best Competitive Advantage

Home In a world which makes it so easy for us to be flexible, I am still amazed how elusive business flexibility can be for some small businesses. Here’s an example of what I mean. Recently, I bought a service which required the company to come to my house to provide it. In a conversation […]

How to Write a Mission Statement in 5 Easy, Proven Steps

Home “How to write a mission statement…?” Do you find yourself pondering this question, especially right after you read another one that makes you go: “Wha dis really bout?” I know I still do, even though I have one for my business and I have helped clients to develop many more. But even as you’re not clear about […]

How To Select Strong Core Values That Are Right For Your Business

Home Real quick now…no pondering, no guessing, no googling or reflecting…Gimme the top 7 core values which are in your values set!   Look at you! I went and made a garden salad and ate it with a bratwurst and you’re still not finished! Now, can you imagine being super successful in your business, and with your business, […]

How to Find The Money Sweet Spot in Your Leadership Context

Home “Unique Leadership Context? Wha you coming wid now? That was the response I got when I asked my group of small business leaders if they knew their unique leadership context.  As I explained to them, business leadership does not happen in a vacuum. Each leader has his or her own unique mix of operational […]

Discover the #1 Barrier to Small Business Growth & Fix It

Home Small business growth can often be the most elusive thing for an entrepreneur or small business owner. If you don’t believe me, meet “Margaret” – Entrepreneur and Business Woman par excellence – at least that’s how she refers to herself. 3 years ago, Margaret had a wonderful idea for a business and she was […]

How to Leverage Your Business Model to Make You Money

Home What is a Business Model? No…I’m not playing 20 questions with you…I’m actually having a conversation with you and I really want you to answer… As a matter of fact, a better question for you to answer is: What’s YOUR business model? You’re not sure? And you’ve been in business how long? Well, the painful […]