
From Good to Outstanding: How to Be Great in 5 Simple Steps
Home So…What does outstanding look like? Outstanding is when you figure out how to do what you’re already doing, but in such a way, that
Hello There And Welcome!

I’m Lorna Barrow Founder of Impact Training & Development Services and author of the ITDS Business Box Blog
And I already know you…
You’re a Small Business Owner who often nails the operations part of your business but fumbles the people part.
Running a business is hard enough without struggling with the people stuff. Not to mention struggling to engage in your own self development like I’m always asking you to do.
And googling “how to be an authentic leader” or “the best way to delegate” at 11 p.m? that simply does not cut it!
Well, you’re in the right place. The ITDS Small Business Box Blog is where we fix that for you.
Here you’ll find a fabulous collection of actionable strategies, ready-to-use templates, and honest advice on hiring talent, managing change, managing your people effectively and so more.
They represent real solutions for you. That’s because I believe that small businesses are unique and constantly applying “big business” approaches do not always work for your small business.
So go ahead and browse the post! I’m sure you will find lots of helpful content you can use. And you can always contact me.
Hey…I’ve even included the categories just in case you want to browse that way…
I’m really excited to serve you!

Home So…What does outstanding look like? Outstanding is when you figure out how to do what you’re already doing, but in such a way, that

Home Good advice for growth is always best when it comes from someone’s personal experience. And when that person is someone you know or have

Home Employee turnover, in its simplest form, refers to the number of employees that leave you business and have to be replaced, in a given

Home There is no getting around it…many small businesses cannot seem to be able to get hiring right. Here’s an example of how bad the

Home Business incompetence is like a global epidemic. And like any true epidemic, while it is widespread, there are pockets of higher concentration in certain

Home The vote of thanks…why can’t you just get it right? Why do you make it the worse speech on the program 7 times out

Home I understand your frustration with poor training results…I really do. You have limited cash flow but you would love to train your staff. At

Home What is a Business Model? No…I’m not playing 20 questions with you…I’m actually having a conversation with you and I really want you to

Home If you are between the ages of 15 and 70 and you have not heard how important building teams is for business, please step off

Home Congratulations! Three months ago, you were promoted…you’re the new supervisor. And you’re proud of yourself because you worked long and hard for it and

How To Choose A Great Business Mentor Every Time Home “Why is it that people continue to treat having a Business Mentor as just the

Home When my participants, especially your employees, engage in training…I mean fully engage, I am over the moon! Not only because I love training, but also

Home At my recently held successful workshop “Public Speaking for Everyday Business People” when we were discussing fears around public speaking, one participant emphatically replied “how to handle questions after

Home The exit interview…you have heard of it, haven’t you? You haven’t? lucky you! But it is that interview that businesses, mostly big but some

Home It is an undeniable fact that trust in business matters. After all, people do business with people they know, like and trust. Yet in

Home Raise your hand if you hate writing business proposals. Yeah…I thought there would be that many of you… And to make matters worse, you

Home I understand the importance of making a winning first impression. Even more important, I know that when you want to make a big impact