Impact Training

4 Proven Steps To Actually Begin Writing Your Report

Image of a young woman wondering how to begin writing a report

Home So what’s your approach to begin writing a report? Is it something like this? You sit at your computer and type a few sentences. Then you delete them. Next you type a few more, read them over carefully, all the time wishing that they made more sense.  The next thing you know, the deadline for the […]

How To Use Attentive Listening To Actually Skyrocket Sales

group of workmates demonstrating attentive listening

Home Recently, at a monthly mastermind group meeting, a member asked me, “Lorna, what does it take to really, really skyrocket sales?” I let the suspense hang in the air for a couple of seconds…with all eyes focused on me. Then I replied matter-of-factedly: “attentive listening.” I could feel the “ahhmm…that’s the best you can do, bright girl?” circle […]

8 Easy Ways Business People Can Improve Their Writing Skills

Home Show me the average entrepreneur, business person or manager of a small business, working off-line or online, who cannot benefit from improved writing skills! I know I usually emphasize having public speaking skills but effective writing skills are equally essential for various aspects of your business life. For example, it’s also important for your: success in […]

How to Deliver a Really Winning Persuasive Speech

Home “Yes Lorna! I really want to learn how to deliver a Top-Level Persuasive Speech!”  Standing before me, making this declaration, with so much conviction, was a shy-looking young man. Looking at him, I was even finding it hard to believe he was the Financial Controller for a prestigious law firm.  But why was he […]

12 Strategies to Easily Deliver A Really Great Team Presentation

Image of man making a winning team presentation

Home You have no choice. You do have to organise a team presentation. Let me remind you how you got there. Because of your networking skills, you got your small business on the very short list of companies to pitch their services to a very big business. Just when you were thinking that you can handle this, […]

10 Effective Communication Skills That Make A Big Difference

image of smiling woman demonstrating effective communication skills

Home From business to business, workplace to workplace, Small Business Owner to Small Business Owner, they all had the same nagging problem. Poor or lack of effective communication skills. The reasons for your  communication problems are many but there’s one reason that I find most common. You have no strategies for how you communicate. You are mostly […]

Assertiveness Skills: How To Use Them To Be Confident And Strong

Home For a long time in my life, I was completely unaware that there was any other way to behave except passive or aggressive. Assertiveness skills were not part of my vocabulary or my life. Strange…I know. But my mother was horribly aggressive. To the point where it was embarrassing. And as the first born, I was […]

How To Expertly Handle Questions After Your Speech

Home At my recently held successful workshop “Public Speaking for Everyday Business People” when we were discussing fears around public speaking, one participant emphatically replied “how to handle questions after your speech!”  Many others agreed and I totally get that. After all glossophobia can be serious. Not being able to expertly handle questions after a speech is something that seems to scare […]

The Best Way to Approach Storytelling in Public Speaking

image showing the value of story telling in public speaking

Home Wow! Do I have a story to tell! And I especially love storytelling in public speaking! Believe it or not, those were the opening words of my presentation on “Accounting in  Your Small Business” presented to a group of small business owners. After I said those words (with the appropriate body language and vocal variety of […]